Welcome to Relevate Health Group, LLC, 3825 Edwards Road, Suite 610, Cincinnati, OH 45209 and its affiliates, subsidiaries, and divisions, (collectively the “Company”). This Privacy Policy describes the treatment of information provided or collected on/via Company websites (including this website) and Company applications, as well as the Company digital services where that information is posted. In addition to this website/application, the Company maintains a series of other sites and applications and digital services under various proprietary titles created to support client marketing campaigns. These sites, applications, and digital services are collectively referred to as “Sites” throughout this document. This Privacy Policy links to those Sites and is applicable to all of them.
The Company (“we” or “us” or “our”) is committed to taking reasonable steps to protect your privacy online and manage your information responsibly. This Privacy Policy is intended to notify you of our online privacy practices, the type of information that may be collected and stored, how the information is used, with whom the information may be shared, what choices are available to you regarding the collection, use and distribution of the information, what kind of security procedures are in place to protect the loss, misuse or alteration of information under our control, and who to contact with questions or concerns.
This Privacy Policy does NOT apply to any website not owned by the Company to which we may link; or to other companies, third-party vendors who provide services to us, or entities who might be listed as third-party contacts on the Sites—each of which may be governed by their own privacy policies. This Privacy Policy also does not apply to information we may obtain from other sources about you. By using the Sites and/or by contacting us and/or otherwise providing us with any personal information, you consent to the collection, transfer, storage, disclosure, and use of information by us in accordance with this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page.
IQVIA Healthcare Communications Network Participation Disclosure
This website is a member of the IQVIA Healthcare Communications Network (the “HCN”). HCN is owned and managed by IQVIA Inc. (“IQVIA”) and is designed to enable IQVIA and HCN members to provide medically relevant business communications to authenticated U.S.-based health care professionals. If you are a U.S.-based healthcare professional, Your registration at this website includes registration with HCN. As a result, your contact and other professionally relevant information will be disclosed to IQVIA and each HCN member to provide you medically relevant content as described in the HCN privacy policy available at https://HCN.health/privacy-policy/.
The HCN privacy policy provides details on how to manage your information, including opting out of participation in the HCN. To the extent that this site’s privacy policy conflicts with the HCN privacy policy, with respect to the use of this information by HCN, the conflict will be resolved in favor of the HCN policy.
1. Why We Collect Information
We collect personal information because it helps us provide and improve our services and to allow us to better serve our customers. In addition, your personal information helps us communicate to you our latest services, information, and events about which you might like to hear. We also may correlate your personal information with information from other sources. For example, we may cross-check the personal information you provide against information available through other entities in order to prevent or detect fraud.
2. How We Collect Information
We collect information in three primary ways:
Please do not supply the following to us:
3. What Information We Collect
We may collect, store, and use the following kinds of personal data:
Even if you do not submit personal information through the Sites (but visit same), we may gather navigational information about where visitors go on the Sites and information about the technical efficiencies of our Sites and services (ie, time to connect to the Sites, time to download pages, etc.). Collecting this information allows us to see which areas of our Sites are most visited and helps us better understand the user experience. Additionally, collecting this information helps us improve the quality of the Sites by recognizing and delivering more of the features, areas, and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider, IP address, referring/exit pages, operating system, date/time stamp, and click-stream data).
We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Sites.
The Sites may use a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and are used to help track clicks as you go through the pages within our Sites. We may also use cookies to tell us whether you have previously visited the Sites. We also use cookies which may be set by third-parties with whom we have entered into agreements which may enable us to obtain analytics information about the use of our Sites. You can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed onto your computer. To learn more about cookies, please visit https://www.allaboutcookies.org; https://www.allaboutcookies.org/mobile/.
Cookies Used by Our Service Providers and Vendors
Our service providers and vendors may store these types of cookies on your computer when you visit our Sites:
The above cookies may change from time to time as we use different vendors or services providers or add additional services. Since we periodically update our list of such vendors and service providers, the above list may not be complete at any given time.
Managing Cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
It is possible that some or all of the above links may not work in the future. In that case, you should consult your browser’s privacy settings to manage cookies. Blocking some or all cookies will have a negative impact upon the usability of many websites, including Company Sites and services.
We also may use “pixel tags” (also called “action pixels,” “web beacons,” or “clear gifs”) and/or JavaScript plug-ins, placed on our Sites and in our e-mails to you. These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a website or in an e-mail message which are used for such things as recording webpages and advertisements clicked-on by a user, or for tracking the performance of e-mail marketing campaigns. These devices help us analyze our users’ online behavior and measure the effectiveness of our website and our marketing. We may also work with third-party service providers that help us track, collect, and analyze this information. Third-party entities with whom we have agreements may place these devices on the website and/or in e-mails to use information obtained from them such as pages viewed, items purchased, e-mails opened, and items upon which you may click in e-mails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences.
A “device identifier” is a mechanism whereby we may automatically collect an IP address, mobile advertising identifier, or other unique user identifier information for the computer, mobile, or other device being used to access the Sites or third-party websites to which we may link for advertising purposes. A device identifier attaches a number that is automatically assigned to your computer or device that identifies it, similar to a cookie. We may use the device identifier to administer the Sites, help diagnose problems, analyze trends, track a user on the Sites, identify a user shipping cart or purchase preferences, deliver advertising or obtain general demographic data. Most computers and mobile devices will allow you to turn off, block, or delete device identifiers.
A web “server log” is a record of activity created by a computer that delivers certain webpages to your browser. Certain activities you perform on our Sites may record information in server logs. For example, if you enter a search term into a search box located on the Sites, the server log may record the search term, the link you clicked on to bring you to our Sites, and/or information about your browser—such as your IP address and the cookies set on your browser.
We may provide you with options to search for information on our site. If you enter information in a search query box, we may store that information and we may aggregate that information with other information we may have about the browser and/or IP address from which the search query originated.
We may link to certain Company social media platforms on Facebook®, Instagram®, LinkedIn®, X, or other platforms. When you engage with our content at or through these social media platforms, you may be asked to share certain information about these interactions with us. Please review the privacy policies/notices and privacy settings with each such social media platform you use so you understand how this data and information may be used, and to choose your options for the sharing of such data and information.
4. How We Use the Information We Collect
We use the information we collect for everyday business purposes, including managing your business and our relationship and prospective relationship with you. We may also use this information to provide you with requested information, to obtain editorial content, to conduct sweepstakes or other award or reward programs that you enter, or register you for a program for which you filled out a form. We may also share your information with our business partners for purposes of providing you with information we believe you may be interested in receiving based upon your interaction(s) with us.
Generally, using all of the above mentioned, and similar type tools, we may collect, aggregate, and use de-identified information from or about you such as data about the type of browser and operating system used, your geographical location, which webpages and social media pages you view, the time and duration of your visits to our Sites, the search queries you may use on the Sites and any other submissions you may make, whether you clicked on any items or links on the Sites, whether you have clicked on any links in any e-mails sent from us, or third-parties on our behalf, whether you have chosen to opt-out of certain services or information sharing, and whether you have viewed or ordered certain products or services. We may also use this information to respond to inquiries you have made, to provide information you have requested, or to address any issues you have raised.
We may also use the information we collect internally in our business for many business purposes, such as to
We may also share personally identifiable information and non-personally identifiable information externally with our affiliates and business partners, as well as with other third-party service providers who help us provide operational services for the site and our business, which might include, but is not necessarily limited to: business entities that provide e-mail address management and communication contact services, retargeting services, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and the issuing and acquiring banks involved in the funds settlement procedures necessary to charge your cards or other financial accounts or otherwise engage in financial transactions with you (which may be performed directly by Company or through a third-party provider), entities which obtain information such as demographic information which might be aggregated with information we have about you, entities that allow us to personally identify visitors to the Sites, judicial, administrative and/or legal or financial accounting providers in the event that information must be reviewed or released in response to civil and/or criminal investigations, claims, lawsuits, or if we are subject to judicial or administrative process (such as a subpoena) to release your information or to prosecute or defend legal actions, and other service providers which may be involved in the other types of services and activities otherwise discussed in this Privacy Policy.
5. Business Transfers
If the Company or substantially all of its assets is acquired, or in the unlikely event that the Company goes out of business or enters bankruptcy, user information will be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of the Company may continue to use your personal information as set forth in this Privacy Policy.
6. Your Choices about the Information We Collect
If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not provide us with certain personal information, the Company may be unable to provide you with its services, or those services may not be as good as they otherwise could be.
You may opt out of our various communications as follows:
E-mail Communications: Click the unsubscribe link located in our e-mails.
Third-Party Sharing: E-mail us at privacy@relevatehealth.com with the words “THIRD-PARTY E-MAIL REMOVAL” in the subject line.
Text/SMS Message Consent and Opt-Out: If you choose, you can provide your mobile phone number to receive text message alerts from the Company. By providing your mobile phone, you are consenting to receive automated marketing text messages from us, but you can always purchase products from the Sites without providing this consent. Message and data rates may apply and you should check the rates of your mobile carrier. You can opt out from further text marketing communications by texting STOP to the SMS number used by the Company to contact you.
We may share your mobile phone number with our service providers to help us with the above activities, but not for their own marketing. We do not guarantee availability or performance of this text/SMS service, and assume no liability for transmission delays or message failures.
Please note that even once we comply with any of your requests as set forth above, de-identified and aggregate data including your personal information may still be shared, but it will not be identified or identifiable to you.
7. Privacy of Children Who Visit the Sites
We recognize the importance of child safety and privacy. The Sites are not designed to attract children and are not intended for use by any children under the age of 18 years. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18 years.
8. Your Rights — FOR CALIFORNIA, COLORADO, CONNECTICUT, OREGON, NEVADA, TEXAS, UTAH, and VIRGINIA RESIDENTS ONLY
If you are a resident of California, Colorado, Connecticut, Oregon, Nevada, Texas, Utah, or Virginia and to the extent such state law(s) is applicable to us, your state law may provide you with additional rights regarding our use of your personal information. To learn more about your privacy rights, visit:
REQUESTS FOR INFORMATION — CALIFORNIA RESIDENTS
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for those third parties' direct marketing purposes, and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To exercise these rights, you may make one request each year by e-mailing us at privacy@relevatehealth.com with "Request for California Privacy Information" in the subject line and explicitly making such request. Be sure to provide in the request sufficient information to properly identify you and/or the members of your family to whom the request applies.
Do Not Track Disclosure — CALIFORNIA, COLORADO, CONNECTICUT, OREGON, NEVADA, TEXAS, UTAH, and VIRGINIA RESIDENTS
As required by Section 22575 of the California Business and Professions Code, the following disclosure is made to California residents and to residents of other states, including Colorado, Connecticut, Oregon, Nevada, Texas, Utah, and Virginia:
Our Sites do not alter its behavior or change its services when it receives a “do-not-track” flag or signal from your operating system or browser. As described herein, we use cookies and other tools to collect information about you when you visit our Sites, to among other things, better tailor the features, performance and support of our Sites. After you leave or close-out from the Sites, we do not track your online activity on other apps or websites, but third parties (and their affiliates) may track your online activity to offer you advertisements. This tracking is anonymous and is not linked to your personal information.
Marketing — CALIFORNIA, COLORADO, CONNECTICUT, OREGON, NEVADA, TEXAS, UTAH, and VIRGINIA RESIDENTS
We collect various types of personal data about you during the course of your relationship with us. Under applicable law, if you are a resident of California, Colorado, Connecticut, Oregon, Nevada, Texas, Utah, or Virginia, you may make a written request to us to disclose the categories of personal data of yours which we have shared with third parties, for the third parties’ direct marketing purposes during the prior year. In response to your written request, we are allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California, Colorado, Connecticut, Oregon, Nevada, Texas, Utah, or Virginia law, please send your written request to the e-mail address or postal address below with the words “[INSERT APPLICABLE STATE NAME] OPT-OUT” in ALL CAPS in the subject line or clearly set forth elsewhere. Please include your postal address in your request. Within thirty (30) days of receiving your written request, we will provide you with a Third-Party Direct Marketing Opt-Out Form so you may request that your personal data not be disclosed to third parties for their direct marketing purposes.
E-mail Address:
privacy@relevatehealth.com
Attention: Privacy Officer
Postal Address:
Relevate Health Group, LLC
3825 Edwards Road, Suite 610
Cincinnati, Ohio 45209 (USA)
Attention: Privacy Officer
Phone:
(877) 238-8500
Consumer Rights Under the California Consumer Privacy Act of 2018 (the CCPA) and the California Privacy Rights Act of 2020 (the CPRA) AND for residents of COLORADO, CONNECTICUT, OREGON, NEVADA, TEXAS, UTAH, and VIRGINIA
To the extent the California Consumer Privacy Act or other state law is applicable, with certain exceptions and, including but not limited to in connection with data subject to federal regulation (i.e., the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach Bliley Act California (GLBA), the Fair Credit Reporting Act (FCRA), as applicable, the California Financial Information Privacy Act (CFIPA), the Federal Farm Credit Act of 1971, the Drivers’ Privacy Protection Act (DPPA), the Confidentiality of Medical Information Act (CMIA), certain laws concerning clinical trials data, the First Amendment and related law), contractual rights and obligations, and certain other exceptions based upon applicable state law, we provide California, Colorado, Connecticut, Oregon, Nevada, Texas, Utah, or Virginia residents with the following rights with respect to our data collection and data processing of such residents’ personal data (excluding de-identified or aggregate data) which is collected in that resident’s state, processed in that resident’s state, or part of a transaction occurring in such state:
TO THE EXTENT APPLICABLE, AND TO EXERCISE ANY OF THE ABOVE RIGHTS, PLEASE CONTACT US AT ANY OF THE BELOW AND INCLUDE THE WORDS “EXERCISE MY RIGHTS” IN ALL CAPS IN THE SUBJECT LINE, OR BE CLEAR BY PHONE THAT YOU WANT TO EXERCISE YOUR RIGHTS and CLEARLY LET US KNOW: (1) Your address and state of residency; and (2) the rights you seek to exercise.
E-mail Address:
privacy@relevatehealth.com
Attention: Privacy Officer
Postal Address:
Relevate Health Group, LLC
3825 Edwards Road, Suite 610
Cincinnati, Ohio 45209 (USA)
Attention: Privacy Officer
9. Visitors to the Sites from Outside of the United States
Your connection may be through and to servers located in the United States. Please note that the data protection laws in the United States and other countries might not be the same as those in your country. The Company does not target or seek visitors from outside the United States. By using the Sites and/or submitting information to us, you specifically consent to the transfer of your information to the United States to the facilities and servers we use, and to those with whom we may share your information.
10. Links
For your convenience, the Sites may contain links to other websites or applications. We are not responsible for the privacy practices, advertising, products, or the content of such other websites or applications. No such links should be deemed to imply that we endorse or have any affiliation with the links. You should review the privacy policies and terms and conditions of all other websites, applications, or links you visit.
11. Security
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Sites will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up-to-date antivirus software.
12. Questions/Changes in Privacy Policy
If you have questions or concerns with respect to our Privacy Policy, you may contact us at privacy@relevatehealth.com. We may elect to change or amend our Privacy Policy. In such event, we will post those changes in our Privacy Policy on the Sites.
Last Updated: 7/17/24